RETURNS AND EXCHANGES
Unfortunately we do not accept returns or exchanges at this time unless you were sent the incorrect product. Due to the nature of the product (wax) you may receive soft or semi melted wax during the summer months. Buyer accepts responsibility of this risk.
You will receive a full refund if your product is lost in delivery. For lost items; you can chose to receive a replacement product if any is available in stock. Please contact us promptly via the "contact us page".
HOW DO I CANCEL MY ORDER?
Email us right away via the "contact us" page with your order number and name. Un-shipped orders will be completely refunded. Any orders that have already shipped out will need to be returned in an unopened state and then a cancellation and refund will be issued. We will send you a return label for cancelled orders No cancellations after 3 business days.