Do You Ship Fragrances Overseas or via Air, even with a freight forwarder?
Unfortunately we do not offer shipping via Air or freight forwarding services for fragrances at this time. Whenever we start shipping via air we will notify all of our customers. Some fragrances are permanently banded from shipping via air due to flash point.
Is EC 26 Virgin Coco Soy?
Yes! The trademark name for VCS is EC26 sourced from CALWAX.
Is Ceda Serica the same Coconut Apricot Creme?
Yes! It is sourced directly from CALWAX the sole manufacturer and trademark owner.
Are you waxes vegan.
No, based on technicality. Although there is no animal product in our waxes. They are made on the same production line or facility that produces beeswax, therefore they cannot be classified as vegan.
Do you ship internationally?
We are running a shipping pilot to Canada and Puerto Rico. Please reach out to us via email to participate in the pilot.
Do you offer refunds?
We do not offer refunds except for order cancellations. If the cancelled order has shipped it must be returned unopened for a refund. We will send you a return label after the cancellation has been approved.
Order Processing time
We process orders within 2-3 days.
When will my pre-order ship?
Each pre-order event will have different shipping intervals. The date your pre-order ships is dependent on when we received the wax in house. The estimated arrival date will be detailed on the pre-order product page.
When will you restock?
The current lead time is 6-8 weeks for Coco Soy and Coco Apricot. The lead time for Coco 83 is 4-6 weeks. Hopefully these lead times will be reduced by summer or fall 2021.
Do you offer Local Pick Up?
Yes, we do! Curbside pick up is by appointment only. When your order has been processed you will receive and email with a calendar invite link so that you can pick a date and time that works best for you. Pick Up are usually on Tues/Thursday in the late evenings and Saturdays mid-day.
Where is the pick up option, I don't see it?
The pick option shows up on the check out page. After you add your item to cart, please select check out and the pick up options will pop up.
Is there still a wax shortage?
The supply chain has seemed to have caught up with demand. We have removed case purchase limitations.
Can the Waxes You Carry Be Used for Tarts or Pillar?
All of our current product offerings were designed for use in containers. They are too soft for use in molds or pillars and will become heat fatigued if used in tarts. We are diligently working on bringing in a multi-use wax that is suitable for molds, pillar, votives and tarts.